FAQs
Answers to some of your most common questions:
Do you offer emergency services?
We do our best to accommodate urgent cases for our current clients. If your pet is not a current patient, experiences an after-hours emergency, requires an overnight observation, or we determine they require a level of specialty care that can be better provided elsewhere, we’ll refer you to BluePearl Pet Hospital- Fox Valley Phone number: (920) 993-9193.
Do I have to have an appointment or do you accept walk-ins??
Yes, patients are seen by appointment only. Please call or book online to schedule your pet’s appointment.
What is your payment policy?
Payment is due at the time services are rendered. If you have any special considerations regarding payment, please discuss this with the receptionist prior to seeing the doctor. We accept a variety of payment options, including cash, Visa, Mastercard, Discover, American Express, and CareCredit.
What is Care Credit??
CareCredit is a financing/revolving line of credit . They offer online application and approval. Go to CareCredit.com for more information.
Is Riverside Animal Hospital taking on new clients/ pets?
Yes, we are taking on new clients and pets! Please call our clinic for availability at 920-336-5090 or book online ( https://riversideanimalgb.com/appointment) .
What type of pets do you see?
The majority of our patients are canine and feline, but we do accept small mammals such as rabbits, guinea pigs, gerbils and hamsters. We do not accept fish, reptiles, birds, or farm animals.
Do you have an APP for my phone so I can always have my pets information at my finger tips?
Yes! We use Pet Desk. You can download it from any App store. Add Riverside Animal Hospital as your pets provider and you will have their current vaccine information, medications and much more at your finger tips.
Do you have an online pharmacy so I can get my pets medications and food sent directly to my house?
Yes! We have an online store where you can purchase medications, food and much more to be delivered right to your house. Visit our online store at: https://riversideanimalhospital-3.ourvet.com/pet/
What veterinary services do you offer?
We offer a comprehensive range of services including routine wellness exams, vaccinations, dental care, surgical procedures, and more. We are dedicated to providing the highest quality care for your pets. Visit our website to see our full list of veterinary services. https://riversideanimalgb.com/
Do you offer in-house diagnostics?
Yes, typically our on-site laboratory, we use for sick and injured pets when we need to know test results right away. If we are performing annual lab tests we may send them out to our lab. .
Do you offer in-house digital x-rays?
Yes, Digital x-rays allow us to better diagnose and treat sick and injured pets by providing us with high quality imaging results and reducing overall radiation exposure. They can capture digital images of both the body and teeth.
Do you use a laser to preform traditional surgeries?
Yes, we use laser during surgery to vaporize soft tissue while simultaneously cauterizing it. This reduces the time it takes to perform the procedure and efficiently kills any bacteria in its path. Procedures commonly performed with laser surgery include: Spays , Neuters, Biopsies , C-sections and Mass removals (including cysts, polyps, and tumors).
Do you offer dental cleaning services?
Yes, we offer dental services, including teeth cleaning, to help your cat or dog live a healthier life. In addition to dental surgery, we also offer thorough oral exams, digital x-rays, and tooth extractions.
Why does my pet need a dental cleaning?
Many people think that it is normal for a dog to have bad breath, but that is not the case. Bad breath is caused by bacteria in the mouth. Regular home cleanings accompanied by scheduled professional cleanings will help to prevent bad breath and the bacteria.
Do you offer Genetic Testing?
Yes, We offer this test at Riverside! This test can help Identify canine breed mix, specific needs for a more precise nutritional consideration. It also helps us know a more accurate adult weight range for overall health maintenance. Please let us know if you’re interested!
Do you do International Health Certificates?
Yes, however we do require at least a 3 month notice. Every country has their own set of very specific requirements. There are often tests and medications that must be performed months in advance of the date of travel. We schedule two separate appointments. The first appointment will be scheduled right away and will be a PLANNING appointment to ensure that all requirements will be met. The second appointment will be for completing documentation.
Do you offer microchipping?
Yes, We offer pet microchipping for dogs and cats. A microchipped pet is a safe pet – and one that’s much more likely to return home if ever lost.
Do I have to make an appointment for a nail trim?
Yes an appointment is needed and please note that proof of rabies vaccine is required for all services.
Why do I have to test my dog for heartworm if I give a preventative every month?
Heartworm preventatives are not 100% effective. Sometimes a dose gets missed, spit out, vomited or is just not adequately absorbed, resulting in inadequate protection. Heartworm testing is a safeguard against your pet suffering from heartworm disease without your knowledge.
When should I bring in a stool sample?
Typically your adult pet is checked for intestinal parasites once a year, during the annual exam. If your pet is sick with vomiting and diarrhea we will also ask that you bring in a sample at the time of your office visit. If you have a puppy, we recommend a fecal at their first visit to ensure your puppy is parasite free.
